User Data Deletion Instructions

You may remove MOK Ads API from your Facebook account or Meta business settings at any time.

• Open Facebook Settings & Privacy.
• Go to Settings, then Apps and Websites, or review connected business integrations in Meta Business Settings.
• Find MOK Ads API.
• Select Remove, disconnect, or revoke access.

Removing access prevents new API access. It does not by itself guarantee immediate deletion of information already stored by MOK. To delete stored information, also submit the request described below.

To request deletion of data stored by us, send an email to luckinhome@outlook.com.

• Use the subject line: Data Deletion Request - MOK Ads API.
• Include your Facebook user name, business name, Page name, or ad account name so we can identify the related records.
• State that you want data associated with MOK Ads API to be deleted.
• Do not send your Facebook password, access token, payment-card information, or other secret credentials.

We may ask for reasonable information to verify that the requester is authorized to act for the relevant user, Page, ad account, or business portfolio. Verification information is used only to validate and process the request.

After verifying the request, we will delete or anonymize data associated with the requesting user or business asset where deletion is technically and legally permitted.

• Stored access tokens and authorization metadata.
• Cached business, Page, Instagram, WhatsApp, ad account, campaign, ad set, ad, creative, media, post, audience, or insight data associated with the request.
• Operational records that are no longer required for security, compliance, legal, or accounting purposes.

We normally acknowledge a request within 7 days and complete deletion within 30 days after receiving enough information to verify and process it. If additional verification is required, we will contact you using the email address used for the request. We will send a completion confirmation to that email address.

Some records may be retained where required by law, accounting obligations, security investigations, dispute resolution, or Meta platform compliance. Residual encrypted or access-restricted backup copies may remain until the normal backup rotation completes and will not be restored for ordinary business use.

Operator: 亦奇科技（广州）有限公司. Email: luckinhome@outlook.com. Phone: 13652827639.